Campaign Thumbnails do not display

[JulieW751]

Please bring back the campaign thumbnails! It is so much more difficult to go back and find previous campaigns now that there is a generic icon for all of them.

[JulieW751]

Hi everyone, thank you for your patience as we looked into this! The good news is we have received word from our engineers that this has been since been fixed. Users should now have the ability to see the thumbnails for their email campaigns. If for some reason you are still unable to see this let us know. In the meantime, please feel free to comment or vote on any of the other open ideas to let us know what you would like to see.

[MonteH31]

So there's no longer a preview image of the campaign in the campaign listing? Another EPIC FAIL in usability that leaves the users' needs as the last thing even considered by your engineers. Who approves these ridiculous changes???

And now the Social Share link is GONE? Replaced by an AD for GOOGLE??? Seriously??

I would be speechless this is so unbelievably bad, but someone needs to tell you (and apparently REPEATEDLY!)

WAIT! One more - the first attempt to post in the forum ALWAYS FAILS because you can't grok your own HTML...

Shaking my head...Oh wait, trying to repost after you fix your own HTML and I get flagged for POST FLOODING??

Seriously unbelievably PATHETIC. Is anyone in the office over there??

[Frankie_P]

Hi @MonteH31

We apologize for any inconvenience caused from the thumbnails of your campaigns not displaying. Thumbnail images are temporarily unavailable as we update the system that generates thumbnails , but there is no impact on campaign functionality. Clicking the thumbnail will still allow the user to see the preview, but will not generate the thumbnail.

As for social share, where in your account are you looking for this option? Email campaigns does have the share link under the "Details" page, not the "Reporting" page which is where it shows the suggestion to advertise the email on Google

[Frankie_P]

Hi @JulieW751

We apologize for any inconvenience caused from the thumbnails of your campaigns not displaying. Thumbnail images are temporarily unavailable as we update the system that generates thumbnails , but there is no impact on campaign functionality. Clicking the thumbnail will still allow the user to see the preview, but will not generate the thumbnail. In the meantime we will reach out to this thread when we have any further updates to share.

[user513211]

The Developers turned them off? Seriously? People use them. Do you all ever consider the USERS? The PAYING Users? Interesting that the other time this was reported recently the answer was totally different, and it was a bug in the system. Which is the accurate situation? You know what? Who cares which explanation is correct? Just turn them back on because WE USE THEM!

[user513211]

Strange that in another post you all removed the thumbnails to "reduce server load during the holidays". Again, the USER is always your last priority. For shame...

[Frankie_P]

Hi @user513211

We apologize for any confusion our previous responses on the missing campaign thumbnails in your account. We have tracked your feedback on this experience with the appropriate teams and recommend sharing any further feedback you may have on this directly on the idea thread dedicated to wanting your thumbnails to display.

[DavidJ671]

Yes, why even keep the image if they are all gonna be the same generic grey square with an email icon? 

[Frankie_P]

Hi everyone, thank you for your patience as we looked into this! The good news is we have received word from our engineers that this has been since been fixed. Users should now have the ability to see the thumbnails for their email campaigns. If for some reason you are still unable to see this let us know. In the meantime, please feel free to comment or vote on any of the other open ideas to let us know what you would like to see.