How to Leverage Shopify in your Marketing

Cancelling Account

I see others are frustrated with not being allowed to cancel account online. Calling to cancel leaves you in a queue for a very long time and is not convenient or respectful. This is like being held hostage. You are not even allowed to remove credit card information. This is very odd and not a very good business practice.  


Hi @LoriP3828


We apologize for the wait time you have experienced, we have received reports of higher than normal wait times. With that said we can see you were able to successfully connect with our Billing Support. Because of this we will be closing this feedback post. This doesn't mean that we aren't listening to your feedback! Please feel free to reply or vote on any of the other open ideas to let us know what you would like to see.

Status changed to: Closed - No Action
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