Community Coach Insights: Using Video in Marketing Emails

Contact appears on the open report and bounce report

0 Votes

Statistics of emails opened, bounced, etc. are not nearly as useful as they could be. If a recipient responds with a vacation message, it counts towards the "bounced" total. If recipient comes back from vacation and opens the mail, it ALSO counts toward "opened." Every time this happens, sent = (opened + not opened + bounced) gets off by one. For a particular email (at least), the "not opened" total is called out as 19. Right above a list of effing 20 contacts. **bleep**. These are two different problems, and a third is that these forum messages don't allow paragraph breaks.

1 Comment
Caitlin_M
Administrator
Status changed to: Acknowledged

Hi @MattSwift. Thank you for your feedback. If a contact has an automated reply and then opens the email, the contact will show in both areas. This allows you to accurately track the actions of a contact who interacts with your email. I understand how this type of reporting can affect your opens and bounce rates though. We'll track this feedback as acknowledged and provide updates should there be any changes to how we track reporting.

Updates
Introducing our new Feedback area

Our Feedback board is changing! From updated statuses to clearer processes, we're working to improve the conversation between you and our Product teams

Visit the Blog
Upcoming Webinars
Apr 23
Community Conversations: SMS Marketing - Activate, Regulate, Communicate!
2PM - 3:00 PM EST
Announcements
What's New?

See the latest Constant Contact product release notes and updates.

Learn More