Cumulative Did Not Open Report

I want to remove contacts that have not opened my emails in over 12 months. Thanks, M

Top Answer

Great news everyone! You can now get a did not open report for the last 90 days or over your last 500 campaigns, using our new segmentation feature. 

To create a segment, you will need to be on your contacts tab. In the sub tab on the contacts page, you should see the new option "segments".




Click "create segment" and you will be brought to the creation flow.


Segments page.png


Select the options of: ‘Did not open’ ‘any email’ 'in the last' and then '90 days'. You also have the option to select a custom timeframe going back 5 years. However, segments is only looking at the last 500 campaigns. If you have sent more than 500 campaigns in the last 5 years,it will stop when it gets to the 500th campaign.


Last 90 days:

Did Not Open segment.png

Last 5 years (500 campaign limit): 

Segment 5 years.png


Once you save and preview, save the segment to a list by clicking the three dots to the right of the segment name and selecting ‘Add to List’.




We recommend sending out a 'We don't want to say goodbye' email to your did not open segment to see who does and does not want to continue to receive your emails. Segmentation is still undergoing development so expect to see more functionality and exciting updates in the future. We hope you continue sharing your feedback as you try out our new segments feature!

Regular Participant

I requested the same feature some time ago and see it's been requested multiple times over the past 3+ years and has a relatively high number of "votes" from users. It's also been given a "Great Idea" nod from a moderator, yet it has not been added. It seems like an easy fix, unless you consider we pay by the # of addresses we send to, which makes such a clean-up feature costly to CC. Any thing anyone can do to prompt action would sure benefit users.


It seems like this is never going to happen, and probably for the very reason that it makes CC more money. It's a feature that their customers obviously want and need but because it's profitable for them to ignore it they do so. Terrible customer service

Regular Participant

Yes, I'd say no one is listening. They have some good stuff, but can't seem to move up the quality ladder where incremetal improvemant demands a bit more engineering. 

I certainly hope is not just "stuff the customer" thinking. 

If it's about money, make it work better and people will pay a few bucks.

I can't improve my results now untill the reporing tools improve.

I've never had any feedback on 2 requests in the past to provide a simple colour coded (open, did not open, bounce) spreadsheet with names listed down and publication editions accross the top.

Is anyone out there clever enough to do a patch on CC's skeleton?

Anyone recommend a better business to deal with?


Regular Participant

Good luck, no one is listening...

Frequent Participant

Yes, please!!!

Occasional Participant

Please work on a way to get rid of email addresses that do not open email

Occasional Participant

I am very disgusted at the amount of time I must spend to gather "did not opens" from my bi-monthly newsletters.  There SHOULD BE a report that says, Did not Open for 3 months or six months or a year, but the customer should NOT have to spend their time digging through old lists to compare who has not opened on a regular basis.  This is absolutely ridiculous and I will be reviewing other carriers that give me a report that I can just push a button and delete those who have NOT opened my email in a pre-determined amount of time.  Or even fall off the list automatically after a certain specified time.  I do not have the time to spend going through mountains of paper to find this information out.  


It is very time consuming to edit and delete contacts.  

I have been asking for months if there can be a report so I can see who on my mailing list is not opening my newsletters, I have been directed to a convaluted system that requires me to review reports name by name by month, does not work for me. I do not feel my request is out of line you have all the info already. I really would like to see a solution to this soon becuase honestly there are a couple other options out there. Jeff
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