Cumulative Did Not Open Report

[MartyH]

I want to remove contacts that have not opened my emails in over 12 months. Thanks, M

[MartyH]

Great news everyone! You can now get a did not open report for the last 90 days or over your last 500 campaigns, using our new segmentation feature. 

To create a segment, you will need to be on your contacts tab. In the sub tab on the contacts page, you should see the new option "segments".

Click "create segment" and you will be brought to the creation flow.

Select the options of: ‘Did not open’ ‘any email’ 'in the last' and then '90 days'. You also have the option to select a custom timeframe going back 5 years. However, segments is only looking at the last 500 campaigns. If you have sent more than 500 campaigns in the last 5 years,it will stop when it gets to the 500th campaign.

Last 90 days:

Last 5 years (500 campaign limit): 

Once you save and preview, save the segment to a list by clicking the three dots to the right of the segment name and selecting ‘Add to List’.

We recommend sending out a 'We don't want to say goodbye' email to your did not open segment to see who does and does not want to continue to receive your emails. Segmentation is still undergoing development so expect to see more functionality and exciting updates in the future. We hope you continue sharing your feedback as you try out our new segments feature!

[RichardS230]

Drew_D ... This is excellent.

Thank you!

[EricV90]

Thank you for doing this!  I look forward to further development.

[MichaelR72691]

Hmm it seems that Constant Contact is looking to improve it's site by adding this purging feature.  This is something other platforms have so not sure why it is so difficult to add.  By the looks of it, there are several users who are looking to purge their contact lists.  

[BobA960]

It's only hard because CC can't bring themselves to create it, since users are charged, in part, by the number of contacts you have. It should be an automatic customer service feature. 

[ChrisC010]

Thank you!

[EdC961]

HOW DO I EASILY DELETE FROM MY E MAIL LIST NAMED THAT HAVE NOT OPENED IN 6 MONTHS OR 12 MONTHS?

[EdC961]

WHAT IS THE PROCEDURE TO DELETE "UNOPENS" ?

[Frankie_P]

Hi @EdC961 using our segmentation tool will be the best way to do this! You can locate the contacts that have not opened any of your last 5 emails, a specific email, or any email you’ve sent. Once you have this segment, you can create a new list with these contacts to then delete from under the Contacts tab of your account.

[DarrylS7]

I don't think that is good enough, you have to quickly scan the lot to see trends for everyone

[Frankie_P]

Hi everyone!

The available segments feature addresses most of the major use cases we first heard about in this thread. Because this tool meets these needs and has been available for some time, we're closing this idea as implemented. If you'd like to see any improvements to this feature or if you have any additional questions on this, please don’t hesitate to respond to this post as we would be happy to assist you further.