Cumulative Did Not Open Report

I want to remove contacts that have not opened my emails in over 12 months. Thanks, M

Top Answer

Great news everyone! You can now get a did not open report for the last 90 days or over your last 500 campaigns, using our new segmentation feature. 

To create a segment, you will need to be on your contacts tab. In the sub tab on the contacts page, you should see the new option "segments".




Click "create segment" and you will be brought to the creation flow.


Segments page.png


Select the options of: ‘Did not open’ ‘any email’ 'in the last' and then '90 days'. You also have the option to select a custom timeframe going back 5 years. However, segments is only looking at the last 500 campaigns. If you have sent more than 500 campaigns in the last 5 years,it will stop when it gets to the 500th campaign.


Last 90 days:

Did Not Open segment.png

Last 5 years (500 campaign limit): 

Segment 5 years.png


Once you save and preview, save the segment to a list by clicking the three dots to the right of the segment name and selecting ‘Add to List’.




We recommend sending out a 'We don't want to say goodbye' email to your did not open segment to see who does and does not want to continue to receive your emails. Segmentation is still undergoing development so expect to see more functionality and exciting updates in the future. We hope you continue sharing your feedback as you try out our new segments feature!

I would love a feature to be able to isolate the contacts who are not opening my emails on a regular basis. Thank you for making this happen ~ Karen
I would like to request a way to generate a report for contacts who consistently don't open their emails (not bounces, but non-engaged contacts). Due to the nature of my work, my contact list is fluid. I don't want to keep paying for contacts who don't belong on my list any more, and I don't want to spam people who can no longer use my services. I appreciate any help you can give me.
I know that you can view people who have and haven't opened your emails on a certain email, but can you add a section where it shows all of the emails that they have and haven't opened so it doesn't take forever to look through every email individually.
I understand that I can figure out who has never opened an email by exporting the did not open list from each email and collating all of the files. This will take an unbelievable amount of time. I feel that this is something ConstantContact could create a program for and then have all of their clients be able to use. Thank you for your consideration. Tracey Abbey Taylor
I have called about this several times. Is there a way of adding to the statistics who didn't open the emails to date from all of the contacts emailed. I think it would be great to know collectively to date who opened, who clicked and who didn't open emails, without have to go through each email individually. thanks, RS
Please provide a way to automate a report that shows non opens for a period of time so that they can be mailed to see if they want to stay as subscribers. At the moment it is SO time consuming to get this information - and must also put a strain on your systems due to the number of reports that have to be run. The only way I know to do this at the moment is: - Download each open list for a period of time (say two months = 9 downloads. - Put all those emails into one large spreadsheet and run a pivot table to remove duplication. - Upload all to a new list on Constant Contact. - Create a new list to show full list less opens = non opens - Download this non-open list and choose a range of dates to email with a special message asking them if they want to stay subscribed. ALL this could be simplified into one simple report by Constant Contact if there was a way to see opens for a given time period and most importantly NON OPENS for a given time period. Thank you

Please have a report available to pull all unsubscribes at one time from all campaigns, rather than having to go in each campaign to retrieve this information.

Please evaluate a procedure upon which I can remove those who have opened an email from a campaign so that I can resend the campaign without resending to those who already opened the email This is particularly useful when trying to sell to a group of emails. I don't want to continually send to those that have already opened email, but I would rather focus on those that have NOT opened the list. By the way, my lists are pre-qualified when I entered them into constant contact.
Regular Participant
Would love to have a report of contacts that have never opened any of the emails over the course of certain periods of time. Example: 3 Months | 6 Months | 1 Year
It would be nice if when I exported all of my contacts there were a column that told me the last time that contact at any engagement with my e-mails
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