Using Canva to improve your conversion rates

Downgrade option on account

There is no option in the account settings to do so, contacted chat and they said to call. Calling takes too much time. Why isn't this a simple option to select within the account?


Hi @Jeffn254 


Where in your account are you looking for the option to downgrade? The good news is you do have the option to downgrade. Does following the steps in this article help you to change to a different billing plan?

Status changed to: Gathering Information
Status changed to: Closed - Not Enough Information

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! Please feel free to comment or vote on any of the other open ideas to let us know what you would like to see.

Marketing Legend

If like to know where you send your replies. I believe I’ve complained before here and never heard a response so hope you didn’t take mine down quick. I just put my complaint and suggestion to. I’ll be looking for your reply in my email, correct? You don’t expect people to go back to your website to look for answers do you?


Hi @SabrinaK203 


We respond to user feedback here in the Community. Doing this allows other users to weigh in to share their needs or feedback as well. The more feedback a particular idea receives from our users the higher of a priority it can be given by our Product Team. With that said, you are correct, users are notified of any response by email. They can then log into their Community account and respond with any further details they would like to share. We can also see you have shared feedback in a post of your own as well. We will offer further assistance directly through that post.

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