Download CSV not working

0 Votes
Unable to download CSV, and should show the amount they purchased or what they purchased.
Status changed to: Open Questions

Hey @HollyG42310, thanks for sharing this with us. When you try to download the CSV what are you experiencing? Is the button unresponsive? 


If clicking the button doesn't initiate a download, could you tell me what browser you're using as well as the version? You can find this by going to

I have tried using both Safari and FireFox web browsers on Mac OS Mojave. Neither seem to work to download the CSV. The download initiates and then fails on both browsers. I have had this problem with multiple events that I scheduled. The number attendees at the event are not very large - just 15 people.

Firefox 66 on Mojave.

Safari 12.1 on Mojave.

-3rd party cookies disabled

-Cookies enabled

-Javascript enabled

-Java and Flash are not installed.

Status changed to: Voting Open
Status changed to: Closed - Indirectly Fixed

This was a system issue with downloading event reports that was fixed after the original post. If anyone comes across this post and requires assistance, please post on our Get Help page.

Introducing our new Feedback area

Our Feedback board is changing! From updated statuses to clearer processes, we're working to improve the conversation between you and our Product teams

Visit the Blog
What's New?

See the latest Constant Contact product release notes and updates.

Learn More