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Incorrect Open Reporting

0 Votes

The open stats displayed do not match the actual opens. Nor does the click rate match the number of actual clicks. The actual numbers are higher when I  go. through them one by one. This affects the open and click rate -- for the negative when not so. Statistics are only helpful if they are accurate.

 

Whatever updates you have made to this feature. seem. a step backwards rather than. a step forward. 

VERY frustrating. 

2 Comments
Frankie_P
Moderator
Status changed to: Open Questions

Hi @EECAdmin where are you seeing these incorrect amounts? For instance the reporting on your campaign's detail page vs. the reporting page, your reporting page vs. the campaign's drill-down? 

Frankie_P
Moderator
Status changed to: Closed - No Action

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

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