Permanently Delete a User

please have an option to delete account users - thank you so much.


Hi @NancyK666


At this time being able to permanently remove or delete a user from an account is not an available feature. We apologize for any inconvenience this may cause.

Occasional Participant

Please update this thread's subject line to "RESOLVED Permanently Delete a User"

On 21 June 2022 I was able to delete old users by

... As the account owner going to My Account > Manage users

... Deactivating the user to be deleted

... Deleting the deactivated user


I appreciate the fact that this is a two step process as a safeguard against deleting the wrong user if one is moving too fast.


Hi everyone,


Thank you for your patience as we looked into this! The good news is we have received word from our engineers that accounts owners can now be able to delete a deactivated user profile, If you have any additional questions on this, don’t hesitate to reach out to our Get Help boards. Please feel free to also comment or vote on any of the other open ideas to let us know what you would like to see.

Status changed to: Closed - Implemented
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