Reporting page for bounce types needs clarification

0 Votes

It would be helpful to have an information icon that describes the meaning of each bounce type so I can take proper action on it. For example, what does Suspended mean? Will that email ever become unsuspended? What is Blocked? Did the recipient actively block my email (in which case I would delete them from our contacts), or did it get intercepted by a spam filter and the customer may later correct that? That level of detail . about each block type should be immediately available on the page; preferably by simply mousing over the bounce type text for each non-recipient.

3 Comments
Caitlin_M
Administrator
Status changed to: Voting Open

Hi @JeffD088. That's a great idea! We have an article that explains bounce types but I can see how it would be useful to have this information more readily available in the account. I'll open this up for voting.

Kyle_R
Administrator
Status changed to: Coming Soon

Stay tuned, we have some changes to our reporting pages that we hope will be coming out soon. We plan on having mouse-over explanations for each bounce type just as you suggested. We'll update this post once they are live and you can tell us what you think!

Kyle_R
Administrator
Status changed to: Closed - Implemented

Thanks for your feedback! We just released some changes this week to the reporting pages. On the bounce reporting page you will be able to click the Bounce Type and get an explanation of each one.Bounce Types.png

 

Updates
Introducing our new Feedback area

Our Feedback board is changing! From updated statuses to clearer processes, we're working to improve the conversation between you and our Product teams

Read More
Announcements
What's New?

See the latest Constant Contact product release notes and updates.

Learn More