Rude Representatives -

[JulesJ89]

It's pretty annoying when you reach out on your "help service" and a representative tells you that you should enroll into the monthly service otherwise you will have to, and I quote, "keep figuring it out" if I don't. For a service that costs a MEASLY $40 a month or so, I think that you should get account reps that are not so shady. S/O to Karen ....shes a real Shade Queen. Hope you guys start monitoring her chats.

[Patrick_W]

Thank you for the feedback @JulesJ89,

Sorry you had a poor experience here.  We will check in on your chat and provide the appropriate feedback.  We do not require you to purchase a package before receiving support. 

Do you still have any questions?  If so let me know and I will have someone from our Support Team reach out to assist you.