Schedule both A/B test and RSNO email

Currently when utilizing the A/B Test feature, we are not able to schedule that email to re-send to non-openers.  Scheduling that re-send is really beneficial to our open rate, so right now we do not A/B test. Would love to be able to utilize both features on one email.

14 Comments
sylvina
Campaign Contributor

I just became an Email Plus subscriber after having been a Constant Contact customer for nearly 20 years.  I was excited to use the A/B feature which would give me a higher open rate than in the past.  Well done.  Well, after the winner email was sent out, I added some new people to a list and wanted to resend this campaign out just like I have done for the last 20 years.

 

I was shocked to find out that you cannot choose both the excellent A/B feature and the excellent resend feature.  You have to pick one!

 

This is really disappointing.  Can you please fix this ASAP?  Thank you!

 

sylvina
Campaign Contributor

I just became an Email Plus subscriber after having been a Constant Contact customer for nearly 20 years.  I was excited to use the A/B feature which would give me a higher open rate than in the past.  Well done.  Well, after the winner email was sent out, I added some new people to a list and wanted to resend this campaign out just like I have done for the last 20 years.

 

I was shocked to find out that you cannot choose both the excellent A/B feature and the excellent resend feature.  You have to pick one!

 

This is really disappointing.  Can you please fix this ASAP?  Thank you!

sylvina
Campaign Contributor

I just became an Email Plus subscriber after having been a Constant Contact customer for nearly 20 years.  I was excited to use the A/B feature which would give me a higher open rate than in the past.  Well done.  Well, after the winner email was sent out, I added some new people to a list and wanted to resend this campaign out just like I have done for the last 20 years.

 

I was shocked to find out that you cannot choose both the excellent A/B feature and the excellent resend feature.  You have to pick one!

 

This is really disappointing.  Can you please fix this ASAP?  Thank you!

DaveR7
Constant Contact Partner

I agree. I stopped using the very worthwhile A/B feature for most of our campaigns for this reason. We still use it for a very few specific test emails that are neither time specific nor require any resend. While the results from these tests are valuable, the A/B feature is definitely not for general mailings.

Frankie_P
Moderator
Status changed to: Open Questions

Hi @sylvina thank you for sharing this feedback with us! What resend capabilities are you looking for on your email campaigns? While there is the option to select "Resend to Non-Openers" the "Resend to" feature is still available as well.

 

campaigns-tab-list-view-tab-status-sent-more-menu-expanded-resend-to-option-step1234.png

 

How does this feature not fit your needs?

sylvina
Campaign Contributor

The "Resend to Non-Openers" option is not listed when you use the A/B subject line option on a campaign.

 

sylvina_0-1608277614771.png

 

DaveR7
Constant Contact Partner

Come on Frankie, did you not check the more box for an actual A/B campaign. Your example appears to be a regular campaign, NOT an A/B campaign. Sylvina's example is correct, there is NO resend option for an A/B campaign.

Frankie_P
Moderator
Status changed to: Voting Open

Hi @JWilliamsStaffing thanks for sharing this feedback! We have tracked this feature request and opened up your post so other users can weigh in as well.

JayA020
Rookie
I was on with 2 different CSRs to day and spend quite a bit of time on hold because I couldn't check the Resend to Non-openers while doing an AB mailing. After the CSR checked with tech services I was told that I can't do both. I could have saved a lot of time and not tie up your CSRs if you indicate that on the page. I was also told that I would have to manually do a resend to non-openers. I just upgraded my plan and find it irritating that the program appears to be less robust than before.
Caitlin_M
Administrator
Status changed to: Acknowledged

We're updating the status of this idea to more accurately reflect its current status with our engineering team. For background information, when creating an A/B subject line test, temporary lists get created in order to run the test. If resending to non-openers was allowed with these types of emails, the original subject line would be sent (subject line A would resend to list A, and subject line B would resend to list B, etc, winner to the rest of the lists). This may affect reporting.

 

We can't guarantee a commitment to deliver on this feature request but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.

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