I just added a list of thousands of contacts. 46 of those are apparently unsubscribed, yet I can't see who those 46 are so that I can remove them from my import list, so this is going to happen every time. Please let us see who those contacts are - like it used to be - so I can correct the issue.
We are unable to find our Unsubscribes for November. We have have had these email addresses come through in the Opt Out section in our weekly reports, and then usually remove these from the Unsubscribed section under Contacts, but no addresses have been coming up for November. The latest email addresses we can find are from Oct 30. We are waiting for someone to get back to us about this.
I've been switched to the new Contact Management platform and noticed that I can no longer view the errors/unsubscribed from my activity after I upload/update contacts. In the other version you could click after the upload and see what emails were unsubscribed or in error. This is extremely helpful especially to correct emails or to check if someone has unsubscribed. Because CC sometimes opts-out people on my own staff, in error, it helps me to know who I need to follow-up with to get them back on our mailing lists.
Thank you,
Lauren Thompson (I manage 4 separate CC accounts)
When I uploaded lists in the past any contact that had an issue was easily displayed on the activity screen. Now all I see is the number of contacts that had an issue but the individual contacts are not identified. Can we bring the list of contacts that had an issue back? It made it really easy to figure out why someone wasn't making it into my lists.
I am sad that I can no longer access the great info that used to be provided on the activity page. I used to be able to see which contacts did not import and why. This allowed me to fix any typos and resubmit those names. It also allowed me to apprise my sales managers if there was someone that they would have communicate by phone with. Please bring back this info!
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