While experimenting on the Constant Contact software, I have found out that any audio-videotape do lacks the closed captions (subtitles) in which the deaf Americans do depend heavily on their learning, and their understanding. The U.S. federal law (ADA) do requires every business website to provide closed captions for any deaf people like me. I am a free lance computer businessman - usually creates digital books in hope of selling for profits. My sincere hope is that your staff can do something about it as soon as possible. And if not, many deaf people like me will give up on Constant Contact and look for another email marketing program somewhere else. Thanks!