System doesn't update subscriber count in real time.

0 Votes

I deleted a bunch of contacts. That went fine. System kept showing the previous count. A rep refreshed the dashboard and it then reflected the correct number. HOWEVER, when I went to downgrade my email plan, the system kept thinking I had over 500 contacts. So it wouldn't allow me to downgrade to the below 500 plan level. So then the reps say call billing, and the automated billing assistant kept telling me I could do this online. System should update subscribers in real time. Can't imagine why it doesn't. Simple programming - update database upon contact deletion, then read value into account AND billing module.


Hi @PatriciaN59

We apologize for any confusion there may be with your billing level. At this time user contact tiers being based on the maximum number of active contacts you had during the previous billing cycle. However, in alliance with our Idea Guidelines, feedback regarding our billing policies will not be open for discussion here in the Community. Discussion of billing policies are best suited for our billing teams as they can often be specific to individual accounts or involve sensitive information. Please see our article containing basic billing policies for information surrounding how and when a user is charged for their account.

Status changed to: Closed - Does Not Meet Idea Requirements
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