Unclear information on why SMS registration was denied

Your feedback as to why an SMS registration isn't approved is incredibly lacking. How do you expect users to know what to fix if you don't tell them? This is a very frustrating experience. At this point, I would not recommend this service to peers.

1 Comment
Frankie_P
Moderator
Status changed to: Acknowledged

Hi @MarketerL174 

 

Thanks for sharing this feedback with us! We apologize for any confusion caused by the messaging you received. This type of experience is something our product team is in the process of collecting further feedback on. Because of this we will continue to share the feedback and use cases discussed here with the appropriate teams. I have however taken a look at your account and can see our support was able to assist. In fact we recommend any users having this experience to contact our support directly. One of these agents can take a closer look.

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