Got a 'How do I' question? Join our live 'Ask a Trainer' session happening now for instant help and pro tips!

Waiting 3 weeks for a new appointment isn't okay

0 Votes

I am usually very understanding when it comes to last minute changes that are made to my appointments because I know that life happens to all of us, however I have had my appointments cancelled a couple of times when I really needed the support and couldn't wait to finalize a campaign before sending it out.   I'm not faulting my marketing advisor for this.  I feel that someone else from the Constant Contact team should've stepped in to help reschedule my appointment.  It's not always possible to make up for those missed appointments because the next one typically lands 2-3 weeks later when I would've already needed another appointment so I'm not getting the most out of my monthly subscription fee at this point.  My time is just as valuable and my billing should be adjusted when this happens.  I had a Father's Day campaign that I really wanted to send out that didn't get sent out due to a missed appointment so a missed opportunity for me to reach my clients.  

1 Comment
Status changed to: Closed - No Action

Hi @LillyR00. I'm very sorry to hear of your experience. I reached out to our Marketing Advisor team to make sure your next appointments were rescheduled and you were able to speak with your advisor. They've also reviewed the feedback about the process for rescheduling appointments and are taking it into consideration for any future enhancements.

Introducing our new Feedback area

Our Feedback board is changing! From updated statuses to clearer processes, we're working to improve the conversation between you and our Product teams

Read More
What's New?

See the latest Constant Contact product release notes and updates.

Learn More