Want longer support hours

[JohnN448]

I'm still in shock over CC shutting down operations starting at 8pm Pacific time today!  It paralyzes my workflow and subscribers at this time.  Why can't they do their 'maintenance at 1am like all other companies???

[ArianaV]

I agree. Customer support at CC has diminished over the years. We can't email support and we can't chat.

We’re sorry! We’re unable to handle questions related to Account Reviews or List Reviews via chat. Please give our award winning support a call for further assistance. 

US & Canada: 866-433-8499 
UK: 0808 234 9315 
International: +01 339-222-5900 

[BeverleyC326]

Just held for 25 minutes.  Gave up and hung up.  It would be so much more convenient and economical to be able to send an e-mail.  If talking on the phone is what is required, you could set a time certain to get a call back.  Hanging on hold is not convenient for anyone. :disappointed:

[Candace_M]

@BeverleyC326,

I think that's a valid idea! Were you trying to reach our normal support line or were you trying to reach a specialty team like billing or account review?

[LindaN671]

Need assistance on Sunday - your customers are out of luck

Need available help would be useful especially for retailers

[Caitlin_M]

Hi @LindaN671. We have support available here in the Community and also on Twitter and Facebook on Sundays if you wanted to look for assistance through our social channels. Hopefully this helps!

[TanyaS197]

Good morning. I cannot tell you how frustrated I am. I have been working on an email that needed to go out asap.  All of a sudden, I am logged out and got the message below for no reason. I am working 7 hours ahead of ET, so this stops me for another 6 hours.  My suggestion is to add after hours support.  Thanks. 

[PICO-AZ]

They have named their company Constant Contact and there is no customer service available "constantly" 24/7. Apparently they upgraded their website and it is having problems. I am unable to send out campaigns.

[Frankie_P]

Hi @PICO-AZ while our support is not available "24/7," it was available during the time you posted your feedback. How were you trying to get in contact with our support agents? What was the number you were calling? I can see you have since been able to speak with our Billing Support, are you still in need of assistance?

[GoldieT1]

Very frustrating trying to work on a deadline with Constant Contact, your site goes down and there is no one to personally contact.  With a company as competitive as yours, you should definitely have 24/7 access to customer service so we can contact an actual person to report these issues.  Please fix asap, I have work to do. 

Thank you,

L. Aguilar

[SandraL04]

Your service is currently down.  503, no login down.  But your status page says everything is fine and there is no where to report an outage.  You need to add this.  We need to know if your techs are aware and working on it, or not.