Hi, We are cancelling our account due to a need to have better integration with other third parties. We like the most Constant Contact's freedom to design emails, which your competitors don't do the best job of, (at least the ones that we looked at, for example MailChimp). But for us, integration was more important to get best of other softwares but consider the whole picture. Having said that, upon cancelling our account, we had a number of months left on our account (as we paid in full). The agent told us that we would be unable to receive a refund for the months that we had not used yet, which was odd and unfortunate. For this reason, we will definitely not re-consider Constant Contact in the future, should your offering become more mature, with respect to your competitors.