cant see removed by date

[JaneK]

with the new formatting, I can't see when someone unsubscribes themselves. I can see when they were added, and updated, but not unsubscribed. this new formatting is more difficult to figure out.

[JeffreyP69]

Before the recent contact changes, I used to see unsubscribe reason when I exported unsubscribes. If someone said the person was deceased, or they had moved out of state and were no longer interested in our organization, I used that info to suspend their account in our membership database. Without that reason, I can no longer keep our membership database up to date and we continue to send these people mail. In the case of deceased people, this is offensive to their relatives, in the all cases, it's a waste of our resources.

[JeffreyP69]

In the download of unsubscribes, I think, but I'm not entirely positive, that you have added back the "unsubscribe date" in the column that's called "Updated at". If that's true, thank you for bringing that feature back. I, like many Constant Contact users, maintain a membership database separate from Constant Contact, and I need that info to keep my membership database up-to-date.

[JeffreyP69]

Sometimes people unsubscribe from our email list in Constant Contact, but then they ask us to email them something, like a link to a document that they asked for during our public radio pledge drive. When I can't email them through Constant Contact, I need to email them from my own work account. They have asked us for something, made a financial contribution to get it, I am honor-bound to deliver the item to them. If I don't know whom I need to follow up with, wow, I'm providing horrible service and worse, I'm failing to deliver on a promise.

[PamM7]

makes it hard to search through!

[FirstUUChurch]

You used to be able to sort by the date they unsubscribed but now, I can't find a way to do it.

[Stephanie_C]

Hi,

Thank you for your feedback. I apologize for the inconvenience. Currently, the best way to view this information is to Export the Unsubscribed list and sort in Excel by Date Updated.

[JeffreyP69]

Please, Constant Contact, I am begging you, when I export the unsubscribes, I need to know the date they unsubscribed. Please understand that many of us don't use Constant Contact in a vacuum - we also maintain membership databases. I cannot keep my membership database up-to-date (or it's more chaotic to try to anymore), now that you have taken away the unsub date. The "updated at" date that you now give us is not the same. That could be the date I tried to re-add an unsub'd contact, it's not the date they unsub'd. Please, please give us this info that you surely have.

[JessicaH22]

I really miss being able to view a list of removed contacts (those that the account holder has removed, not ones that have unsubscribed). This allows us to monitor our lists for contacts that may have been removed accidentally or through a wonky connection with a website application (it has happened and the removed contacts list saved my butt!). Please brink back this important feature!

[Lory_H]

Jessica, Thanks for the feedback! We value your opinion and want to give you the features and tools you want. We are currently working on getting more robust data for you regarding the unsubscribes. Please don't hesitate to let us know if you have any more details or feedback to give us!

[fwd_mvt]

Please give back the unsubscribe list with the date and reason! I was checking this weekly and I cannot keep my other records up to date without the unsubscribe date.

Thank you!