re-subscribe bounces

[GeneK15]

It would be very helpful for Constant Contact to make it easier for us to re-subscribe those who have been inadvertently taken off our lists for having been "bounced as suspended" when we are contacted by these people who say they still want to be on our lists. I have lost many people over the years this way with no notice from Constant Contact in the way we are given notice when someone "un-subscribes" .

[JacquelineT45]

Your way of blocking addresses that have, at some prior time, having not to do with my account, is objectionable and damaging for me. Too many instances of communicating with these individuals (outside of constant contact) to discover they get all their other emails OK, but do not even receive mine. You really need an updated approach to not do this disservice to those of us who trust and rely on your outreach. I used a competitor of yours, on a trial account, in which nearly 50% of addressees you blocked - received and opened my emails from that server (but don't even receive my emails when I rely on Constant Contact to send to them!)

[ChuckB4]

I Have no clue where to provide feedback to you folks so I am doing it here.  I have been very disappointed and feel I cannot trust your bounce email system.  Several weeks ago, I had 2 friends report that they did not get an email about a sale we were advertising.  I went to the email list and found they were suspended.  the representative fixed it and they are receiving emails now.  I sent an email earlier today and found that you had classified my email as bounced and suspended.

My understanding is that after 2 bounces you no longer send to that email address.  This is eliminating customers from my email list without my permission and hurting my potential sales.  Your bounce list obviously cannot be trusted based on the past 2 examples - therefore what right do you have to suspend someone and not send.  the representative today indicated that the email is not removed from my list but no email is sent to that address.  What's the difference other than I am paying for email addresses you are not sending emails to.  She also indicated that if I know the email is good they would reinstate it.  How would I know this unless someone comes to me and complains they are not receiving the email.  I have over 5000 active users on my list minus the ones you have unilaterally suspended.

VERY DISAPPOINTING!

[KenS158]

Under Actions, I would like to have the ability to do a Bulk Unsuspend. Once I find out who is always getting suspended I would like a one time time Unsuspend option. I will then delete them and then I would like to have a Bulk Unsubscribe option. This will help mjavascript:void(0)e to keep my numbers/costs under control. Can do? Ken Scrogan

[Caitlin_M]

Hi everyone. Thank you for all of your feedback on this request. You now have the ability to do a one-time unsuspend for a suspended contact. For larger unsuspend requests, please contact our Deliverability team.

[user513211]

have you all noted - we are charged for sending to Suspended addresses EVEN THOUGH NO EMAILS ARE SENT.  That's not suspicious.  Charging us for emails that are not actually sent?  That doesn't seem legit.

[user513211]

Exporting contacts is broken today.  So even if I want to save my "suspended" contacts, since a non-zero quantity of them are still valid despite what Constant Contact alleges, I can't export and then delete those contacts.  So i'm being forced to pay to email to contacts that are not actually being sent any actual mails, and I can't fix it since contact management is broken.  How many bugs are there in contact management anyway?  If it's anything like the rest of the site, numerous known and numerous unknown bugs certainly...

[user513211]

have you all noted - we are charged for sending to Suspended addresses EVEN THOUGH NO EMAILS ARE SENT.  That's not suspicious.  Charging us for emails that are not actually sent?  That doesn't seem legit.

Exporting contacts is broken today.  So even if I want to save my "suspended" contacts, since a non-zero quantity of them are still valid despite what Constant Contact alleges, I can't export and then delete those contacts.  So i'm being forced to pay to email to contacts that are not actually being sent any actual mails, and I can't fix it since contact management is broken.  How many bugs are there in contact management anyway?  If it's anything like the rest of the site, numerous known and numerous unknown bugs certainly...

[Frankie_P]

Hi @user513211

We apologize for any confusion there may be with the suspended contacts on your account. You are correct, suspended contacts are apart of the active contacts that count towards your billing. In alliance with our Idea Guidelines, feedback regarding our billing policies will not be open for discussion here in the Community. Discussion of billing policies are best suited for our billing teams as they can often be specific to individual accounts or involve sensitive information. 

However with exporting contacts we have not received any reports of this process being "broken." If you are still unable to export your contacts we recommend calling into our support directly for further assistance and real-time troubleshooting. If you were able to export a copy of your suspended contacts after all the good news is you can also remove them from your account if you wish to do so following these steps.