Allow a "not to" function when selecting lists

When I used Hubspot, I was able to select a list and then choose "do not send to anyone on this list if they are on ____ list." It was helpful for new customer promotions - i could select our general contact list and then choose to NOT allow it send to anyone on our existing customer list. 

Status changed to: Voting Open
Regular Participant

Yes, I really really need this.


I feel like I am in effect spamming people who are on two lists, if I want to send different messages to those two lists, but can't suppress the people who I already got by virtue of them being on the first list.


Either I do not send separate/custom emails, or I send emails to some of the same people twice. Bleah!

Frequent Participant

When our contact list reached 10,000 contacts we lost the ability to use contact tags to include/exclude from email lists for our campaigns. It would be VERY helpful for us if Constant Contact clients with 10,000+ contacts could utilize the contact tag feature when selecting email recipients for campaigns.


Yes, improvements to the tag function is GREATLY need and this is a good idea. This feature is a good idea and even broader if you could use the tag function to limit the emails sent on a specific list (instead of the whole campaign) that would be very useful. 

Extremely frustrated this morning to discover that I cannot use tags in the 3rd generation editor. I received no announcement so that I could reorganize my contacts...and the support person...while informed of this issue did not understand why this existed. I had to rebuild an email using one of my old campaigns and this was extremely frustrating to discover AS I was trying to send my email.
Status changed to: New

Hello @EliseA71,


I apologize for this issue that's occurring, when an account has over 10,000 contacts, the 'narrow by tags' option is unavailable for 3rd Generation Editor campaigns. I've gone ahead and passed your feedback along.

Super Participant

What does it mean to "pass feedback along"? This is just broken! Is it on the list of things to be fixed, or not???

Regular Participant

We've actually started migrating our lists to a competing product. That's how important this is.

Goodbye to Constant Contact!

Occasional Participant
I REALLY miss easily sending emails out to different tagged groups. I will be looking for another email service that provides this.

Hello @IslandRec,

I'm sorry that you do not currently have the ability to send to your tags. At this time accounts with over 10000 contacts do not have this ability. I'm interested in learning more about what you need/ used your tags for. Are you unable to accomplish the same tasks you were using tags for with your contact lists?

Super Participant

This is an especially important feature for people who have more than 10,000 contacts and therefore cannot use the tags, which would be the other way to handle this type of issue.


Response from IslandRec: 

"Yes. We have a lot of different sports and programs. Under "Youth Sports," I tag past participants with what sport they participated in so I can send sport-specific emails out. 

I know I could export tag and make a new list, but it's a lot of extra steps and it's been affecting how many emails I send out."

The tags system was great for suppressing names on certain emails.


Now that we are over 10,000 names and that feature has gone away it is very cumbersome to find an easy workaround. Why would you remove features? 

Regular Participant

Constant Contact considered the last request on this matter "as Implemented with the addition of “AND” and “IS NOT” logic within the segments
feature" however this is not the same. Not having the ability to include AND exclude lists AND segments when selecting recipients means that new lists and segments need to create each time a specific campaign is sent. The fact that it is not possible to select multiple segments also means that new segments need to create when we want to email recipients that belong to different segments. The fact that we cannot select a list to email, but exclude a specific segment from that list means that a new segment needs to be created. Having to create so many lists and segments is extremely inefficient as it takes time to create them, review them and keep them organized. 


I'm pulling my hair out today trying to exclude a specific list. I went through the steps to use tags, but we have more than 10,000 contacts so it's inaccessible. I thought excluding contacts was email crm 101, so I'm very surprised CC doesn't allow it (or at least doesn't allow it in a streamlined manner). 

Status changed to: Acknowledged

While we do not have news to share on this specific idea for a type of "Not on List" feature or sending to tags with accounts that have over 10,000 contacts, we wanted to mention again that creating a segment prior to sending accomplishes this task. Once the segment is created, you can schedule an email to that segment.

Introducing our new Feedback area

Our Feedback board is changing! From updated statuses to clearer processes, we're working to improve the conversation between you and our Product teams

Visit the Blog
What's New?

See the latest Constant Contact product release notes and updates.

Learn More