Simple way to delete multiple contacts at once from a segmented list of contacts.

0 Votes

I wanted to delete all our contacts who have not opened our emails in the last two years.  I created a segmented list from all of our varied email lists.  There is no simple way to just delete them.

I had to chat with support who had to walk me through a very convoluted process.  There is nothing in the knowledge base for this.

You have to first create a new list with all those contacts that you want to delete. (Not at all intuitive.)

Then you have to go to your email list and click on manage lists and chose all the other lists except that one.

Then you can delete the contacts from those lists, and then you have to delete the new list and all the contacts in it.

I suggest that the developers work out a method for choosing all the contacts on the segmented list and create a way to delete them from all the lists they came from in one step.

4 Comments
Frankie_P
Moderator
Status changed to: Voting Open

Hi @ChayaB that you for sharing this feedback. We are opening this post up for other users to weigh in as well.

JoshuaS381
Retail

I agree, is there a way to create a segmented list let's say of all bounced emails as suspended, and bulk delete them from all other lists but keep them on one list of don't email? Instead of having to go down through 2K email addresses one by one.

JaneW306
Participant

This would be so helpful.  Trying to clean up old contacts seems impossible.

DianeD.L.R
Occasional Participant
Why in the world am I not able to delete emails in specific segments set up to show who has not opened my email in six months? This is totally counter-productive if I have to go into my contacts list and delete each one, individually, from that list. I can remove the segment, but it shows it does NOT delete the individual emails. More work for me while unwanted subscribers remain on my list until I can get them deleted. Manually. Very annoying. I thought once you had these lists it would be as easy as pushing a button. I guess I have to be happy about one thing--I don't spend HOURS compiling this list and THEN deleting. Guess I should be happy about that, at the least.
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