Export responses filtered by respondent

I'm disappointed in the new Survey results format. I am unable to print out individual survey responses, except to "Export Results" which gives me a very jumbled looking Excel file (csv), that prints in a very tiny space on letter sized paper due to the table style. This is poor design. If I attempt to File-Print the view of one individual survey response, I get a print preview that doesn't supply the entire survey, and yet provides me with a repeated page three times. This is nonsensical. Am I missing something?

21 Comments
Caitlin_M
Administrator
Status changed to: Open Questions

Hi @JenniferC0794. To clarify, are you looking to see how one respondent answered each question and export this information?

JenniferC0794
Regular Participant

No. I know how to do that. However, when I export all of the survey questions for one particular individual response, it gives me a csv file with a jumbled looking table, and it's very small upon printing it out. The excel file that it creates does not display in a very legible format.  I would rather open an individual survey, and print it out as displayed on screen. This doesn't seem like a possibility however. It doesn't print the entire survey - only what fits on one page. And it strangely lists the same page three times, as in, three pages (but with the same info on each one). It doesn't continue the rest of the survey questions onto the next page for printing.

Caitlin_M
Administrator
Status changed to: Voting Open

@JenniferC0794, thank you for clarifying. I'll open this idea up for voting and update if there are any changes to the reporting for survey pages. 

JefferyCorbett
Regular Participant

I agree with @JenniferC0794 -- the export on the new survey is HORRID. Instead of giving me a Column A = Respondents, Column B = Q1, Column C = Q2, etc.; now we get Column A =Q1, Q1, Q1 (every respondent with their own line for Q1), then IN THE SAME COLUMN A... Q2 (followed by every respondent).

 

So, I have to manipulate the spreadsheet to see all of one respondents answers in one row (frustrating).

Also, if a respondent skips a question, then there is no line for that blank response. Making it even harder to move responses so there is one row per respondent.

 

Ex: 

Question - Response - First Name - Last Name - Email -Date/Time

How Old? -    25          -   Larry           - Smith         - Larry@abc.com - 4/5/21

How Old? -    32           - Susan          - Bradley     - SB@123.com        - 4/7/21

Hair Color - Brown   - Larry              - Smith         - Larry@abc.com - 4/5/21

Hair Color - Blond    - Regina          - Jones         - Regina@you.com - 5/4/21

 

 

Please consider changing the export so that a single respondent's information is all in one row.

 

Ex: 

First Name - Last Name - Email - Q1 (response) - Q2 (response) - Q3 (response) - Date/Time

 

JC_Area_YMCA
Occasional Participant
This new survey option is awful! Before I could filter by more than one category and get easy to read results. Can't do that with this one. I decided to run reports for each respondent and the questions/answers are in the same order as any of the other respondents so that's a nightmare. If the legacy survey goes away and this remains as terrible as it is, we'll use a different survey company.
KatherineG125
Participant

Agreed!

The summary page looks nice, although it would be nice to see summaries and percentages of all the responses (not just the most recent - I'm not sure how that is useful). 

But it cannot be printed, exported or anything else to where it can be used as a nice report -- which is what our board and funders would like to see. 

I suppose I could use a free survey service and do the calculations from the raw data (which are the full results exports csv), but why should I be forced to do that when this pretty summary report is already generated? 

Please fix this! 

MelissaB67464
Participant
I love the look of the new survey format, but please, please, go back to the original way of seeing individual results, being able to to print individual results, and then delete them. I desperately need to see, print, and delete individual surveys. I use mine as questionnaires for clients, so I don't need to see how their answers compare to others. Thank you so much for considering. You guys are great and I rave about Constant Contact all the time, but this change doesn't make sense to me. Please, please, PLEASE give me the option to print and delete!
SandyH381
Participant
bring back reporting on individual responses
RonL63
Participant

I absolutely agree with the previous comments about exporting results.  The Excel/CSV document is so jumbled that it seems completely useless.  Unless I am missing something significant, even on-screen results seem unnecessarily segmented, requiring a reset for every individual question rather than being able to scroll through all results.  The "most recent" view seems more cumbersome than helpful.

 

 

ClaytonChamber
Participant
I can only export all results into an excel file. Why am I not able to export the individual surveys into single PDF files? I have done this in Constant Contact before... what happened???
Frankie_P
Moderator

Hi @ClaytonChamber  we apologize for any inconvenience caused from this ability has not been carried over to our updated survey campaigns. This is however a feature request we are collecting feedback on. In fact we have merged your post into a larger thread on this idea.

TraceyH76
Regular Participant

Agreed. the new survey is awful all around. Bring back the legacy system. 

mcarley0106
Occasional Participant

The new survey is extremely frustrating. I need to be able to save PDF versions of INDIVIDUAL responses.  I send the survey responses to the President of our company for his review.  The Excel file is all jumbled and not clear nor quick to review at all.  Please bring back the PDF option.  It is also frustrating that there is an anonymous option - we need the responses linked to our contacts in order for it to benefit our company in terms of receiving feedback from our clients.

footprints
Occasional Participant

I am not able to secure a PDF of the individual responses to my survey.. Where is this feature? I relied upon it in the past. Also, I am not about able to PRINT the responses unless changing them to Excel. Why is that? I need each individual survey. Please help. Thanks! 

Frankie_P
Moderator

Hi @footprints at this time having the ability to export responses filtered by the individual respondent is a feature request we are currently collecting feedback on. We apologize at this time we do not have a time estimate of when this feature will be available. We have however merged your post into a larger thread focused on this idea. The more requests a thread like this receives the higher of a priority it can be given by our Product Team. As for exporting your results into a PDF we recommend sharing your need for this on it's own specific thread.

BarbaraO0
Participant

This is a complaint.  With the Legacy version of Survey data I used to be able to print individual results.  According to customer service the new version does not allow for that.  The rep I spoke with suggested taking a screen shot of the page.  I don't consider that to be an adequate solution.  When can we expect to be able to once again print individual results?

Frankie_P
Moderator

Hi @BarbaraO0 at this time we do not have a time estimate of when the ability to export results by respondent will be available. In the meantime we have merged your post into a larger thread on this request. We will reach out to this thread when we have any further updates.

mcarley0106
Occasional Participant

Does anyone have a solution to making the excel results easier to read?  It was so much easier with the individual responses I could save in PDF form with the Legacy Survey.  Now the excel format is klunky and very difficult to read.

EllenA
Participant

In the old survey interface, one could printout all of one respondent's answers in a "word doc" format - that read like a single page report of their responses.  Now the only option I see is an excel spreadsheet, which is terribly hard to read - particularly since I need to print out the responses one at a time and distribute them to the appropriate people (they are "reviews").  Formatting dozens of excel sheets to make them readable is not possible.  Help - please restore that function!!!

ScottJ709
Participant

Is it safe to say, 14 months after the first comment, that this situation is still outstanding and in voting mode? If other options for reporting have been provided, please identify the links to the tutorial/article sources. Thank you! (eg. printing one client response at a time).

Frankie_P
Moderator
Status changed to: Acknowledged

Hi everyone,

 

At this time being able to filter and export survey responses by specific respondents is not an available feature. The good news is we have updated exports so all of responses are in-line based on the respondent instead of being stacked. This allows users to filter by respondents in excel as a workaround. With that said, we're updating the status of this idea to more accurately reflect the status of the idea with our engineering team.

Updates
Introducing our new Feedback area

Our Feedback board is changing! From updated statuses to clearer processes, we're working to improve the conversation between you and our Product teams

Visit the Blog
Announcements
What's New?

See the latest Constant Contact product release notes and updates.

Learn More