Include a percentage breakdown in survey page reporting

Is there any way to see the survey results in an excel format with percentages and analysis?

17 Comments
Frankie_P
Moderator
Status changed to: Voting Open

Hi @ChristopherC14851  exporting survey results in the formatting you have described is not currently available. It is however a feature request we would be happy to track on your behalf. In fact we have opened up this idea so other users can weigh in as well.

JohnM03
Regular Participant
 
JohnM03
Regular Participant

New survey tool is absolutely terrible so far.  I made the mistake of converting from a perfectly good survey with wonderful reports to the 'new and improved' version.  What a trainwreck!  If I wanted a raw spreadsheet that I would have to sort myself and still look 50 times worse than the product it replaced, I would be questioning my own sanity. 

 

My opinion of Constant Contact management for rolling this out now just went down by a few notches.  Serious error in judgement team!!!

This survey builder is awful. I see with the reporting, you can no longer delete a respondent. Since there is not a real testing function. I can go through it in preview, but when I hit submit survey, it doesn't go to the landing page. So I test it when published. The export is now just an exel spreadsheet. The one in the legacy survey presented the multiple choice and rating in a nice visual presentation, which saved so much time when providing the report to the requester. Now you made it on the reporting page without being able to export. I'll have to spend hours trying to recreate the report. The ending landing page is not customizable. It was in the old survey builder. I hate the verbiage at the bottom and it is not customizable. It doesn't make sense: If you just opted in, you're consenting to receive marketing emails from,,,, So unnecessary for a survey, since it is usually sent via email to a subscribed list. That statement should only be on an email. It seems like you took away a lot of functionality, and did not make it better. Hate it. Hate it. Hate it.
EdieT3
Participant
I cannot export all survey results past 5000 lines. This makes it impossible for me to export all my survey data responses and analyze it. Your new survey platform and the way the data exports has made it impossible for me to properly analyze my data like I had done before which makes no sense to me when this was supposed to be an upgrade to the system. Please help me get my full list of data responses and please return back to the previous formatting for the data where it followed both the x and y coordinates instead of just putting every response in a new row. Thanks.
DanC040
Occasional Participant
This is my first experience with the "improved" survey editor. I was disappointed to see the reduced functionality compared to the old version, collecting responder information in particular. But I am very upset that there are only two export options, and neither of them is a format than can be used for much of anything. Both are CVS, and they are not even in tabular form; more like paragraphs. What happened to the old .cvs formats and particular the .xls detail format? Surely the information in the new system is compatible with these.
Frankie_P
Moderator

Hi @DanC040 thanks for sharing your feedback on this! We are always open to ways we can better our user's experience and apologize for any inconvenience caused from the current file format when exporting your survey results. We have however moved your post to a larger thread on this request in the meantime. The good news is the more requests a thread receives the higher of a priority it can be given by our Product Team.

ChristinaP066
Participant
I am very concerned about the new survey module. The way the data is exported is not responsive to our use. We use these to collect data that must be further manipulated and the format in which it is exported does not lend itself to being useful. If this is not improved by the third quarter, we will need to consider moving to another platform. I have been a big fan of constant contact and your customer support. I'm not sure what has changed, but this is not looking good... I'm happy to discuss more specifically my concerns with someone who can do something about it. I've already contacted customer service. I can be reached at 623-882-7804.
Caitlin_M
Administrator
Status changed to: Open Questions

Hi @ChristinaP066. What type of formatting changes or displaying of the results would you like to see in the new survey page tool? 

ChristinaP066
Participant

At minimum, the export should provide the answers in the order in which they appear on the survey. The survey questions should be the column headers and each respondent should be in one row.

 

ISKCONDetroit
Participant
The way survey export is not good, it needs to be a matrix format... should have only one row per respondent and all their responses. The current way of throwing out in all the rows is so useless, it wastes my time to rearrange the responses. Look at google form you may get an idea.
APDA_NW
Participant

I 100% agree! The way the export is now formatted is completely useless. If you refer to the "legacy survey" exports and revert back to that method of exporting the raw data, then it will work. I am shocked at how poor the export options are and am very hopeful it can be fixed soon.

ColleenJ0
Participant
Just closed a survey we completed in the new survey format. Setting up and running the survey was okay (similar to before), but the reporting afterwards really sucks compared to previously! It downloads as two separate reports to get everything, which isn't helpful. I'm not sure I see any improvement in the survey function.
JohnM03
Regular Participant
New survey reporting ability is still unacceptable. Ability of Legacy to export in multiple Excel versions (summary and detailed) produced beautiful 2-tab spreadsheets in the 'with details' version. That's what is needed here, OR RE-ACTIVATE the LEGACY version.
StephenT110
Participant

Dear Constant Contact,

 

Why are you making all our lives so much more difficult with your new survey platform? After recreating the wheel of our year-end survey because it could not be copied over, I now have to manually reorder each column from the completely jumbled "export all results" to match the order of the survey questions. As pleasant as your customer support team is, they confirmed there is no fix for this export disaster at this time.

 

Your tool is broken, ineffectual and costing us valuable time where it should be creating efficiencies and  moving our organization forward. PLEASE direct your programmers' efforts to correct this nonsensical flaw ASAP so other users don't experience this unwelcomed surprise as I did today. 

Frankie_P
Moderator

Hi @StephenT110 thank you for sharing this feedback with us! We apologize for any inconvenience caused from the updates made in our system. We are however always open to ways we can better our user's experience and actively tracking feedback on our survey campaigns. In fact we have merged your post into a larger thread focused on bettering the exported results from a survey campaign. 

VelaPointI
Participant
The new survey results is not good. I have to keep scrolling to see each result and cannot easily copy and paste for displaying results. The simple way you had the old display of the full results in a graph style worked really well. bring that back, the one that showed overall results in a group.
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