Just received the following from you via email and we are very disappointed to read of this change. For a small nonprofit, who serves other public health and health-related groups, this represents a significant burden and reduces the value we have enjoyed with your product for a number of years. I guess it is time to move on.
This is unfortunate.
Dear Valued Customer,
We wanted to let you know about an upcoming change in fees collected. As of November 1, 2021, Constant Contact will begin charging and collecting an additional Event Platform Fee from users of our Event Management Tool. This fee will not impact events that are created prior to this date.
This fee will be 2.5% + $0.50 of the grand total of the order. For example, if the order total is $100 dollars, the Event Platform Fee will be $3.00 (2.5% = $2.50 + $0.50 = $3.00).
As a user of out Event Management Tool, you have the option to pass this Event Platform Fee on to your registrant. This would then show up on the payment page as an Event Platform Fee for the registrant.
There is no action for you to take. This will begin automatically. To learn more, please refer to the linked FAQ.
Hi everyone, thank you for sharing this feedback with us. Platform fees are common for many event providers, and Constant Contact has avoided charging them for a while. We are now introducing a small fee per registrant in order to remain competitive and help us work to improve our product. This is separate from any processing fee charged by Paypal or WePay