Multi-User: Ability To Have Multiple Account Owners

[MasterGardenerFoundation-KingCounty]

Hello,

It has come to my attention that when needing to transfer roles among users that you are supposed to update the account instead of changing the role the user has.

It would be easier to manage when an organization needs to change account owners or an role that the current account owner can transfer the role to an existing user instead of erasing all the current owners details and forcing them to make a new account.

The purpose of having accounts is so that things can be tracked, so it doesn't make much sense to me to have an entire account updated instead of the account role moving.

Additionally, you should be able to have more than one account owner, so there isn't a bottle neck in smaller organizations.

[William_A]

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.

Please note, this thread is explicitly for having the ability to set multiple users as Account Owner permission levels,. Please note that account owner permissions include the ability to access and manage the account's billing info, view and manage other users, and handle other particularly sensitive account and contact elements.

If you're wishing to vote and voice use cases for expanded user roles and permission settings, please see this Ideas thread.

If you're wishing to vote and voice use cases for the account owner having an overview of users' actions within accounts, please see this Ideas thread.

If you're looking for guidance on our recommendations and step-by-step instructions for transferring account ownership, please see our main article on the topic. 

If your account's owner is no longer with your organization, you need a new owner setup or a user elevated to the account ownership role, and you do not have access to the login info and email inbox for the owner login, please call our general support to setup an account ownership transfer case. For account security protocols, these generally have a 4 business day turnaround, to ensure the currently-set owner is not disputing this change. 

If you have a dispute regarding account ownership, it's advised you speak with our Review team directly for further assistance.