A LOT of issues with the video thumbnails

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BrendaJR
Rookie
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Tried to insert a new picture as a video thumbnail but it made the colors in the pictures very weird, no matter which one I chose. It's not just a small discoloration, it's turning regular neutral colors to pinks and greens.

 

The regular video thumbnail is showing up fine, it just when I insert a picture from the upload library.

 

When I try to do an image url, no matter what I do, it says the link the image url is not valid. I've tried imgur and bit.ly links.

 

If I could fix just one of these issues, that would be great...

1 ACCEPTED SOLUTION
Amanda_G
Employee

Hi @BrendaJR

 

I did take a quick look at your most recent campaigns and uploaded images, and I am not seeing a noticeable issue with the coloration. I am also not aware of any existing defects regarding this particular issue.

 

I would probably recommend giving our support team a call for this one, as they will be able to troubleshoot with you on a live, 1:1 basis. They can be reached at 866-289-2101 from Monday-Thursday: 6 a.m. - 8 p.m. MT or 8 a.m.- 10 p.m. ET, Friday: 6 a.m. - 7 p.m. MT or 8 a.m. - 9 p.m. ET and Saturday: 8 a.m. - 6 p.m. MT or 10 a.m. - 8 p.m. ET. 

 

Please have the original image/images ready to email to them so that they are able to investigate. 


Amanda G.
Community & Social Care
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Amanda_G
Employee

Hi @BrendaJR

 

I did take a quick look at your most recent campaigns and uploaded images, and I am not seeing a noticeable issue with the coloration. I am also not aware of any existing defects regarding this particular issue.

 

I would probably recommend giving our support team a call for this one, as they will be able to troubleshoot with you on a live, 1:1 basis. They can be reached at 866-289-2101 from Monday-Thursday: 6 a.m. - 8 p.m. MT or 8 a.m.- 10 p.m. ET, Friday: 6 a.m. - 7 p.m. MT or 8 a.m. - 9 p.m. ET and Saturday: 8 a.m. - 6 p.m. MT or 10 a.m. - 8 p.m. ET. 

 

Please have the original image/images ready to email to them so that they are able to investigate. 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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