Account Owner?

[LanceD2021]

The person who is shown as the 'account owner' is no longer with our organization. How do I go replacing her?

[William_A]

Hello @LanceD2021 ,

If you're unable to login using the current account owner's credentials, or unable to access their email for forgotten username/password and MFA reset processes, then we'd need you to call general support. That way we can securely confirm a few details, go through our standard protocols, and get a case submitted to a team lead for the account ownership transfer.

For more info on Account Ownership transfers, please see our main article on the topic.