Add and manage users in your Constant Contact account

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EvieAdFed
Rookie
0 Votes

I am trying to add a user to my account and I keep getting this message "This email address is in use by another user. Please enter a different email address."   Any thoughts on how to fix it.  The user I want to add is not a listed user on our account.

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William_A
Administrator
0 Votes

Hello @EvieAdFed ,

 

This messaging is because the person you're trying to add has their email address as a username for another account they're on. They'll need to login to the other account they own / are a user on, and update their username to something different / unique. Once they've done that you can add them as a user to your account using that freed-up email address.

 

It'd also be advisable that once they've gotten their login setup for your account, they update their username to something more unique - that way they're free to have their email address be used to setup another account user login if necessary.

 

If they need further assistance with updating their other accounts' username, I'd advise having them call general support to provide the email address in question, confirm security permissions live, and work with the agent to administratively update that other username.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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2 REPLIES 2
William_A
Administrator
0 Votes

Hello @EvieAdFed ,

 

This messaging is because the person you're trying to add has their email address as a username for another account they're on. They'll need to login to the other account they own / are a user on, and update their username to something different / unique. Once they've done that you can add them as a user to your account using that freed-up email address.

 

It'd also be advisable that once they've gotten their login setup for your account, they update their username to something more unique - that way they're free to have their email address be used to setup another account user login if necessary.

 

If they need further assistance with updating their other accounts' username, I'd advise having them call general support to provide the email address in question, confirm security permissions live, and work with the agent to administratively update that other username.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
EvieAdFed
Rookie
0 Votes

Awesome, thank you!

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