Got a 'How do I' question? Join our live 'Ask a Trainer' session happening now for instant help and pro tips!

Add and manage users in your Constant Contact account

SOLVED
Go to solution
L36484
Rookie
0 Votes

I have added a user and she received her invitation. When she tries to log on this is what she gets- "invitation cannot be redeemed because user already has linked account" But she says she doesn't. Is there a way on the back end to unlink the email address to any old accounts?

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @L36484 ,

 

This messaging is because the person you're trying to add has their email address as a username for another account they're on. They'll need to login to the other account they own / are a user on, and update their username to something different / unique. Once they've done that you can add them as a user to your account using that freed-up email address.

 

It'd also be advisable that once they've gotten their login setup for your account, they update their username to something more unique - that way they're free to have their email address be used to setup another account user login if necessary.

 

If they need further assistance with updating their other accounts' username, I'd advise having them call general support to provide the email address in question, confirm security permissions live, and work with the agent to administratively update that other username.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @L36484 ,

 

This messaging is because the person you're trying to add has their email address as a username for another account they're on. They'll need to login to the other account they own / are a user on, and update their username to something different / unique. Once they've done that you can add them as a user to your account using that freed-up email address.

 

It'd also be advisable that once they've gotten their login setup for your account, they update their username to something more unique - that way they're free to have their email address be used to setup another account user login if necessary.

 

If they need further assistance with updating their other accounts' username, I'd advise having them call general support to provide the email address in question, confirm security permissions live, and work with the agent to administratively update that other username.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Polls
How confident are you about the effectiveness of your current marketing strategy?

Top Choice: Not confident at all (63%)

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Jun 05
Constant Contact Community Walkthrough and Demo
2PM - 3:00 PM EST