Adding guests after registering for an event

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KarenP8174
Campaign Collaborator
0 Votes

Someone registered for an event but did not add their guests.  Is there a way for me to go in add the guest for them?  It looks I can only alter the current registered info. 

 
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William_A
Administrator
0 Votes

Hello @KarenP8174 ,

 

At this time, it is not possible for you or the registrant to edit guest info (including adding / removing them). If the registrant needs to add guests, you'll need to cancel their registration and have them re-register.

 

If your event requires payment for items or attendance and they've already paid, they can submit their registration info, then exit the form once they get to the payment confirmation section. After that you can manually update their new registration to Attending and their payment status to Paid, to avoid having to do a refund and forcing them to re-pay.


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William A
Community & Social Media Support

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William_A
Administrator
0 Votes

Hello @KarenP8174 ,

 

At this time, it is not possible for you or the registrant to edit guest info (including adding / removing them). If the registrant needs to add guests, you'll need to cancel their registration and have them re-register.

 

If your event requires payment for items or attendance and they've already paid, they can submit their registration info, then exit the form once they get to the payment confirmation section. After that you can manually update their new registration to Attending and their payment status to Paid, to avoid having to do a refund and forcing them to re-pay.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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