Automated email series not sending when contacts added to list

[Guardian_Accounting]

I have an automated series set to be triggered the first time a contact joins this list. It's set to send immediately and is active. However, when I added contacts to the specified list, they weren't sent the automated email. How do I fix this?

[William_A]

Hello @Guardian_Accounting ,

Were the lists associated with your autoseries 100% empty before activating them? Or at least, were the contacts that you added absolutely not part of those lists before the activation? If you remove the contacts from the lists, then re-add them, does the autoseries trigger for them?

[Guardian_Accounting]

Yes, the list was brand new and completely empty. And, no ... when I remove a contact and re-add it, that still doesn't trigger the autoseries. 

[William_A · Accepted solution]

So, taking a look at the automations, it looks like they're all welcome emails, not actual series (the wording in the My Campaigns screen threw me off as well).  I've noted in your case that this is a significant source of confusion, and needs to be more explicitly displayed in the Campaigns UI.

So accounts can only have one active welcome automation at a time that can trigger. You currently have 3 active, so only that first one is actually going to trigger.

If you're wanting additional "welcome" type emails to be automatically sent out for different lists, you'd need to upgrade to a Plus account and setup two separate true automation series - not welcome automations.

See also:

Activating automation

Automation types overview

Automation tips