Automation Path / Automated Series not working correctly

LaurenP9056
Rookie
0 Votes
Created an email series for one of my lists. It is showing as Automation Path in the Campaign list. Testing this by adding an email to this list. Instead of receiving the 1st email from the new series, an email was received from a different series altogether (which is listed as Automated Series - is there a difference? how do i create that?) for a list in which the new subscriber is NOT. Meanwhile, the recent subscribers to the list for the 2nd series have not been sent those emails at all. What is the best way to troubleshoot this issue? Need to make this work, for both series.
1 REPLY 1
Nick_S
Administrator
0 Votes

Hi @LaurenP9056,

 

The automation stuff can sometimes be a tricky thing to navigate, so we'll need more information. Please send us an email to social_support(at)constantcontact(dot)com with your username, along with:

 

- Examples of the email addresses used

- The lists that are assigned to each series

- The series names

 

We will investigate further and give a better answer. 

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