Cannot Download a Campaign
I have been trying all day to print/download a campaign and keep getting an error message, which I'm assuming is a problem with the site. Your customer service has been impossible to get in touch with.
1 reply
Best reply by William A
Hello @JanetC95 ,
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When I checked your emails, I had to swap to JPG/PNG first, then swap back to PDF and it loaded fine. Other emails I checked loaded the PDF versions straight away. Typically when this occurs with a specific email, it indicates a caching issue with one of the email's images, or a potential issue connecting with adobe. I'd advise checking the email you were having issues with, waiting to see if the PDF errors out again, switching to JPG / PNG and waiting for that to load, then switching back to PDF to see if that alleviates your issue.
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It may also be worth clearing your cache and restarting the browser, or checking to see if there's any pending updates for adobe on your device / browser.
