Change Contact Source from "Source app"

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HolliS85
Rookie
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Does Constant contact have a plugin that would allow the contact source to be tracked for any submissions? Right now in the list if it came from a wordpress form, it shows "Other app" as the source. It makes sense to me, that the source could be coded specifically to show where the contact came from because I’m sure some brands have multiple sites and even multiple popups within the sites that they’d need to track the incoming data differently. 
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William_A
Administrator
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Hello @HolliS85 ,

 

Wordpress form submissions should be showing "Wordpress Form" as their source, if they actually came from the integration we've developed for them. If they come from another sign up form system you have on your WP site, then they will show as "other.". We don't have the codes to every single 3rd party integration and form, so those unrecognized sources will typically be marked as "other."

 

If you believe the contacts are signing up through the official WP integration we've developed and are still being sourced as something other than Wordpress, please call our general support for live troubleshooting and/or Tier 2 integration assistance.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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William_A
Administrator
0 Votes

Hello @HolliS85 ,

 

Wordpress form submissions should be showing "Wordpress Form" as their source, if they actually came from the integration we've developed for them. If they come from another sign up form system you have on your WP site, then they will show as "other.". We don't have the codes to every single 3rd party integration and form, so those unrecognized sources will typically be marked as "other."

 

If you believe the contacts are signing up through the official WP integration we've developed and are still being sourced as something other than Wordpress, please call our general support for live troubleshooting and/or Tier 2 integration assistance.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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