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Changing Series Trigger in an active automated email

JoanB85
Rookie

I can click on the existing file, and it would open the window to choose another file or add additional criteria, but the whole form is grayed out. I cannot click on the other file I would like.

2 REPLIES 2
Nick_S
Administrator
0 Votes

Hi @JoanB85,

 

It sounds like you're using our legacy automated email series. After it is made active, the only thing that can be edited is the emails within the series. I can understand how it might be confusing if you are able to reach the Automated Campaign settings and then not be able to change anything. I'll forward that feedback to our developers for review.



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NYLATalent
Rookie
0 Votes

I'm curious to know if the development team is working on making the Series Trigger editable for active automated campaign. And if so do you have an ETA.  

Because as of right now, we have to keep recreating automated emails each time we want to add a list which is totally convoluted.  

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