Got a 'How do I' question? Join our live 'Ask a Trainer' session happening now for instant help and pro tips!

Changing Series Trigger in an active automated email


I can click on the existing file, and it would open the window to choose another file or add additional criteria, but the whole form is grayed out. I cannot click on the other file I would like.

0 Votes

Hi @JoanB85,


It sounds like you're using our legacy automated email series. After it is made active, the only thing that can be edited is the emails within the series. I can understand how it might be confusing if you are able to reach the Automated Campaign settings and then not be able to change anything. I'll forward that feedback to our developers for review.

Elevate your marketing with Constant Contact's Professional Design Services! From eye-catching email templates to custom branding and social media graphics, our professional design services are tailored to boost your business's impact and engagement.

0 Votes

I'm curious to know if the development team is working on making the Series Trigger editable for active automated campaign. And if so do you have an ETA.  

Because as of right now, we have to keep recreating automated emails each time we want to add a list which is totally convoluted.  

Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Aug 07
Constant Contact Community Walkthrough and Demo
2:00 PM - 3:00 PM EST
Jul 25
Webinar: Master Your Digital Marketing Metrics
2:00 PM - 3:00 PM EST