Re: Click report - one hour early - Constant Contact Community

BarbaraB4008 · ‎06-26-2022

I downloaded a report of clicks and a report of opens for the same email campaign that was scheduled to be sent out at 7:30 am on Wednesday, June 8, 2022.

The earliest unique open on the opens report was 7:30 am.

The earliest unique click on the clicks report was 6:33 am. The data table on the Constant Contact website says that the earliest click was at 7:33 am.

I ran the report twice and got the same results: all of the times were one hour earlier than the actual data. I think it's either a problem with the time zone or some other kind of data transfer miscalculation.

Nick_S · ‎06-27-2022

Hi @BarbaraB4008,

I was able to replicate the issue you are experiencing. We are tracking this particular issue and our developers are looking for a solution. The only workaround currently is to try downloading the report again, which you did. I can submit a ticket to our developers so that you are notified when this issue is resolved.

Is this the first time you've experienced this issue?

Content Manager

Elevate your marketing with Constant Contact's Professional Design Services! From eye-catching email templates to custom branding and social media graphics, our professional design services are tailored to boost your business's impact and engagement.

Click report - one hour early

Why Picking the Right Fonts for Your Emails Matters

The Unintentional Humor of Spam Emails

How to Create Images of Multi-Page PDFs

Just Getting Started?

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.