Click report - one hour early

BarbaraB4008
Rookie
0 Votes

I downloaded a report of clicks and a report of opens for the same email campaign that was scheduled to be sent out at 7:30 am on Wednesday, June 8, 2022.

The earliest unique open on the opens report was 7:30 am.

The earliest unique click on the clicks report was 6:33 am. The data table on the Constant Contact website says that the earliest click was at 7:33 am. 

I ran the report twice and got the same results: all of the times were one hour earlier than the actual data. I think it's either a problem with the time zone or some other kind of data transfer miscalculation. 

1 REPLY 1
Nick_S
Administrator
0 Votes

Hi @BarbaraB4008,

 

I was able to replicate the issue you are experiencing. We are tracking this particular issue and our developers are looking for a solution. The only workaround currently is to try downloading the report again, which you did. I can submit a ticket to our developers so that you are notified when this issue is resolved. 

 

Is this the first time you've experienced this issue? 

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