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Connect an Instagram Business Profile to a Facebook Page

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IPMAHQ
Rookie
‎05-04-2023 10:51 AM
0 Votes
‎05-04-2023 10:51 AM

We have everything set correctly but still can't connect our Instagram account here in constant contact. Any other suggestions to get it to work? Is it not possible to sign into IG with that account information rather than going through Facebook?

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William_A
Administrator
Administrator
‎05-04-2023 11:21 AM
0 Votes
‎05-04-2023 11:21 AM

Hello @IPMAHQ ,

 

No it isn't possible to login via Insta to connect the accounts, due to Facebook's API requirements.

 

Make sure the connected Insta account is a business page, not a creator page. They'll look similar but have different restrictions on API connections.

 

Beyond that, I'd recommend reaching out to Facebook/Insta's support to make sure the account is properly associated with your business page, that the Facebook login you're using is properly setup as an admin, etc.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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William_A
Administrator
Administrator
‎05-04-2023 11:21 AM
0 Votes
‎05-04-2023 11:21 AM

Hello @IPMAHQ ,

 

No it isn't possible to login via Insta to connect the accounts, due to Facebook's API requirements.

 

Make sure the connected Insta account is a business page, not a creator page. They'll look similar but have different restrictions on API connections.

 

Beyond that, I'd recommend reaching out to Facebook/Insta's support to make sure the account is properly associated with your business page, that the Facebook login you're using is properly setup as an admin, etc.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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