Contact Preference Management Page
0 Votes
We have several different lists that people might want to be part of and rather than have them unsubscribe from all lists I'd prefer to have them be able to select which lists they want to be part of. Is there a way that one can do this so that when they click "unsubscribe" it takes them to a page that asks them which lists they want to opt-in and out of? The problem is we have people unsubscribing accidentally from all lists, then complaining when they don't get certain announcements.
0 Votes

Hello ,


Using the Update Profile system, you can include this as an alternative link in your email footer, which contacts can select to update their list membership, based on the lists you make viewable and editable. If multiple list options are available in your UP form, those options will also appear on the unsubscription confirmation page, as an alternative for contacts that click the unsub link in the footer.


Remember that not all lists need to be included in the UP / unsub setup. Contacts will only be able to manipulate their list membership for the ones you've explicitly selected to be available, viewable options. Contacts will simply see those available lists' names on the UP form / unsub confirmation page, and be able to decide if they'd prefer one of those.


See also:

Unsubscribed contacts overview

William A
Community & Social Media Support