Contacts in the Awaiting Confirmation status

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MichelleB637
Marketing Legend
0 Votes

I don't ask for confirmation for my contacts; however, one of our employees wasn't receiving CC emails, so I checked her contact and her contact is set to "Awaiting Confirmation"...? When I look up info for this, it states if I delete and re-add, it will set it right back to that status? How does that happen when I don't have confirmation for my contacts? I tried it, and sure enough, I cannot add her back in...?

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Amanda_G
Employee
0 Votes

Hi @MichelleB637 , 

 

I apologize that you are running into that! It looks like you've been with us a while, so it's possible that the Confirmed Opt-In email was turned on at a certain point, and then turned off. The contacts who never confirmed would remain in the Awaiting Confirmation status

 

The other time that status appears is when a contact unsubscribed from your email campaigns, and then a re-subscribe request was sent via that contacts profile. 

 

In either case, we may be able to send another request to that contact to opt into your campaigns. This would need to be done over the phone, so I would recommend giving our support team a call at 866-289-2101 for live, 1:1 support. 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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Amanda_G
Employee
0 Votes

Hi @MichelleB637 , 

 

I apologize that you are running into that! It looks like you've been with us a while, so it's possible that the Confirmed Opt-In email was turned on at a certain point, and then turned off. The contacts who never confirmed would remain in the Awaiting Confirmation status

 

The other time that status appears is when a contact unsubscribed from your email campaigns, and then a re-subscribe request was sent via that contacts profile. 

 

In either case, we may be able to send another request to that contact to opt into your campaigns. This would need to be done over the phone, so I would recommend giving our support team a call at 866-289-2101 for live, 1:1 support. 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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