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Contacts not visible

CentralAlabamaWorks
Rookie
0 Votes

I can log in and see my campaigns, etc., but when I click on contacts everything is "X'd" out? Any ideas?

Top Answer
William_A
Administrator

Hello @CentralAlabamaWorks ,

 

Are you logged in as the account owner or an account manager? The Campaign Creator user level doesn't have access to much within the account beyond the necessities to build a campaign. 

 

Account Manager Overview

Campaign Creator Overview

 

If you're logging in as the owner or a manager, can you elaborate at all on what you're seeing, or provide a screencap? When I view your contacts tab and all of its subtabs, as well as the scheduling page for emails, everything displays as expected.


1 REPLY 1
William_A
Administrator
0 Votes

Hello @CentralAlabamaWorks ,

 

Are you logged in as the account owner or an account manager? The Campaign Creator user level doesn't have access to much within the account beyond the necessities to build a campaign. 

 

Account Manager Overview

Campaign Creator Overview

 

If you're logging in as the owner or a manager, can you elaborate at all on what you're seeing, or provide a screencap? When I view your contacts tab and all of its subtabs, as well as the scheduling page for emails, everything displays as expected.


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William A
Community & Social Media Support
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