Custom coded email has blank Image when testing

Occasional Participant
0 Votes

I have set up a custom coded email, the same as many other times. This time, once set up, I sent myself a test. The image was completely blank, but anywhere there should have been a link, the link was there, and it worked. I tried testing to my iphone - the image showed up there and links all worked. I logged into my gmail account on the pc and sent a test to that email. The image was blank. Logged into webmail on my mac - image was blank. I sent the test to my boss, the image was blank for her as well.

Any suggestions or ideas on what is happening? Everything set up smoothly, preview looked great.

0 Votes

Hi @Drum-Line , 


I apologize that you are running into that! Our technical department is sometimes able to assist with custom coded emails, though they are only available by phone. I would recommend reaching out to our support team at 866-289-2101 and letting them know you have a custom coded email. They can then transfer you over to our technical department, who can take a look at that code for you. They are available Monday - Friday: 7 am - 5 pm MT or 9 am - 7 pm ET. 

Amanda G.
Community & Social Care
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