Hi @SheaD8 ,
I apologize that you are running into that! If you wouldn't mind clarifying a bit so I can understand, are you working on an email campaign? When downloading that email campaign, is that when the logo is missing? What file type are you attempting to download the email campaign as?
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"Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - CaitlinSee Article
"Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - NickSee Article