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DKIM Issue

FirstNameL316902
Occasional Participant
‎08-21-2022 01:01 PM
0 Votes
‎08-21-2022 01:01 PM

Link: 

 

The link is not opening.  I am getting messages from Constant Contact there is an issue with our account.  Help.

4 REPLIES 4
Zoe_H
Employee
Employee
‎08-21-2022 05:17 PM
0 Votes
‎08-21-2022 05:17 PM

Hello @FirstNameL316902,

 

Thank you for reaching out to the Community! I am not seeing any errors on your account on my end. Can you give us some more information about what link that is needed for along with the message you are receiving so we can better assist? 


Zoe H.
Community & Social Media Support

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FirstNameL316902
Occasional Participant
‎08-21-2022 06:24 PM
0 Votes
‎08-21-2022 06:24 PM

We received a detailed email from your company telling us to fix DKIM issues with our account.  That link above looks to address this in your self help section.

FirstNameL316902
Occasional Participant
‎08-26-2022 01:19 PM
0 Votes
‎08-26-2022 01:19 PM

Any update?

Kyle_R
Administrator
Administrator
‎08-26-2022 01:26 PM
0 Votes
‎08-26-2022 01:26 PM

My apologies, I think there was a misunderstanding that this had been resolved over email.

 

From what I understand from the link you posted that you were looking to update your authentication settings. It looks like the URL should have taken you to the settings listed under My Account (accessed by clicking your name in the upper right corner of your account navigation bar) > Advanced Settings > Add Self-Authentication.

 

Is that the menu you were looking for? This article should have the instructions with screenshots which may be easier to follow. 

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