Difference in Sends and total contacts

SteveH73
Campaign Collaborator
0 Votes

It shows i have 3469 contacts, but yet the email Sends were only 2911. Can you explain the difference. I did delete 590 Suspended Accounts though. I think i should be in the lower pricing tier.

7 REPLIES 7
William_A
Administrator
0 Votes

Hello @SteveH73 ,

 

I'd advise checking your contacts, as you have quite a few that aren't on any list.


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William A
Community & Social Media Support
SteveH73
Campaign Collaborator
0 Votes

I read this article, selected them all, thinking I could add them all to the only list I have of receipents.  But when I attempted that, it asked me to create a new list, which I don't want to do.

I simply wanted to add those that you say are not connected to any list to the one list I have - any thoughts on how to do this?

William_A
Administrator
0 Votes

If you don't have an eligible list to add to, then you'd have to create a new one.


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William A
Community & Social Media Support
SteveH73
Campaign Collaborator
0 Votes

But I do have an 'eligible' list,  I only have one list and i want to add all of Not On Any List people to the one list that i have.

William_A
Administrator
0 Votes

If the list isn't available for selection, then it's not an eligible list to manually add to. It could be a relic from an older account setup, a list made from a specific integration or ad setup that can't be manually added to, or there's some other element on the list that makes it ineligible to add to.


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William A
Community & Social Media Support
SteveH73
Campaign Collaborator
0 Votes

You are correct, there are many not on any list - so now the question is, How to I get them all (at the same time and not indiviudally) to the one list that I have?

William_A
Administrator
0 Votes

Click the top-most checkmark box of your overall Contacts, click Actions, click Add to List, click Create New List, give it a name, create, add.


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William A
Community & Social Media Support
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