Got a 'How do I' question? Join our live 'Ask a Trainer' session happening now for instant help and pro tips!

Discussion: SMS Marketing


Hi everyone,


You may have seen we now offer SMS marketing to those located in the US. As with any new marketing medium, you may be wondering: is this for me? How would my business use this? Will it be effective? 


Well, maybe with the collective power of the community we can all help each other! Use the comments below to post your thoughts, questions, success stories, results, or any ideas on how SMS can fit as part of a marketing strategy. 

0 Votes

Hi Kyle,


I am interested in obtaining information concerning the error messages I might receive from an SMS campaign.  In my particular case, my contact list contains people who, at one time over the previous 23 years, provided a telephone number with their contact information.  Is the number in service?  Is the number a cell phone that can receive text messages?  Has the number been reassigned to another person who does not want to be bothered by another irrelevant text?


Inquiring minds want to know!


Best regards,


0 Votes

Hi @KevinL2573. There isn't a way for our system to determine the type of phone number that was uploaded previously or what the current status is.


The best way to collect mobile phone numbers would be to create a landing page that includes an SMS opt-in field. If a contact is interested in receiving SMS marketing from you, they can complete the form to include their phone number and ensure the message is going to the correct number. This will help your reporting as well since it will lower the chances of seeing bounced messages after a campaign is sent.


We have a specially designed template that can be used to invite your current contacts to opt-in to SMS campaigns.


Caitlin M.
Community Manager
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Aug 07
Constant Contact Community Walkthrough and Demo
2:00 PM - 3:00 PM EST
Jul 25
Webinar: Master Your Digital Marketing Metrics
2:00 PM - 3:00 PM EST