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Email not saved

SusanG820
Participant
‎12-29-2021 11:34 PM
0 Votes
‎12-29-2021 11:34 PM

What is wrong with your website? Spent so much time creating an email to send to customers and it was not saved! TOO MANY ISSUES WITH YOU!!!

1 REPLY 1
William_A
Administrator
Administrator
‎12-30-2021 10:34 AM
0 Votes
‎12-30-2021 10:34 AM

Hello @SusanG820 ,

 

Our servers aren't showing any downtime, and I'm not having any trouble working in the email editors on my end. It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William A
Community & Social Media Support

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